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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 9 min 30 sec ago

ANGEL to be unavailable from 5-7 a.m. (ET) on Wednesday, Aug. 23

Wed, 08/16/2017 - 10:31
Penn State Enterprise IT will be installing system updates (patching) on Wednesday, Aug. 23 from 5 a.m. to 7 a.m. (ET) that will require ANGEL to be unavailable during this time. Once patching has been completed, users will again be able to access ANGEL.

The estimated resolution date and time is Aug. 23, 2017 at 7 a.m.

Wireless Authentication Failures

Tue, 08/15/2017 - 12:18
This morning during the Maintenance Window, an update was applied to the servers that support authentication for Wireless at PSU to improve performance and capacity for student arrival. Authentication may now fail for a small percentage of users who did not experience failure previously due to a change in the way identity information is handled. This situation was specifically tested but the behavior did not appear in testing.

Instructions are being prepared with screenshots to help users update their configuration. This alert will be updated when the instructions are available.

ANGEL to be unavailable from 5 a.m. - 7 a.m. (ET) on Tuesday, 8/15

Mon, 08/14/2017 - 16:01
Penn State Enterprise IT will perform maintenance on Tuesday, August 15 from 5 a.m. to 7 a.m. (ET) that will require ANGEL to be unavailable during this time. Once maintenance has been completed, users will again be able to access ANGEL.

Voice Services Maintenance Work

Mon, 08/14/2017 - 14:12
Tuesday night, August 15 from 11:00 p.m. to Wednesday morning, August 16 7:00 a.m. Penn State IT will perform work on the Voice
Service Network. During this time, users may experience brief delays with inbound and outbound voice calls.

Snow Change, CHG0043486

Electronic Theses and Dissertations (eTD), Honor Theses (eHT), and ScholarSphere Service Interruption 8/17/2017

Mon, 08/14/2017 - 12:39
There will be a brief interruption of Electronic Theses and Dissertations (eTD), Honor Theses (eHT), and ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Thursday, August 17th.

Resolved: Known Error impacted Canvas

Thu, 08/10/2017 - 13:18
An issue impacting Canvas was brought to the attention of the IT Service Desk. The issue was causing interruption in accessing Canvas pages. The Instructure team was made aware of the issue and implemented a hot-fix to restore access to Canvas. Canvas should now be operational.

Box Notes problem

Tue, 08/08/2017 - 11:17
Box Notes problem. Some Users May Experience Issues Loading Box Notes
Box Engineers are looking into an issue that may be preventing Box Notes from loading in the Box Web Application and Notes Desktop Application for some users.

Red Hat Satellite server emergency maintenance starting at 7:00pm today.

Mon, 08/07/2017 - 19:27
The Penn State Red Hat Satellite server ( will be taken offline at 7:00pm today for emergency maintenance. This maintenance should fix the issues that some people have been experiencing with over the past week. The maintenance should take about an hour, but the satellite will likely run in a degraded state for a few more hours while it rebuilds metadata.

PASS problems

Mon, 08/07/2017 - 19:12
Starting just before 6pm, PASS admins noticed some problems and are working stabilizing the cluster. Some nodes have unmounted filesystems. Users may see errors connecting to PASS or accessing files while this problem is occurring.

Known Error impacting ACCESS.PSU.EDU

Thu, 08/03/2017 - 10:10
There is currently an issue impacting authentication with ACCESS.PSU.EDU domain and services. Currently only 2 domain controllers are responsive which is causing degraded authentication. We will post updates as they become available.

Enterprise Network Modification

Fri, 07/28/2017 - 09:13
Enterprise IT Systems Engineering, in cooperation with Data Centers Services and Enterprise Networking and Communication Services, will be reconfiguring several enterprise networks in order to place them behind Data Center firewalls. The first tests of the new configuration will be on August 8 and 9 during the maintenance window from 5:00 to 7:00 a.m. and are not planned to extend beyond 6:30 a.m. on either day. Assuming the tests are successful and approved, the production change would be implemented in mid-August (8/14) prior to student arrival.

The complexity and potential impact of these changes are significant; simulation and testing should prevent major disruptions, however, some service interruption is expected. In order to mitigate this, teams from Systems Engineering and Data Center Services will be working with on-site engineering support from the firewall vendor to quickly resolve issues as they are identified during and after the change. Critical services and systems that could be impacted include: WebAccess, Shibboleth, UCS, WebMail/email, TSM, PASS NFS, Wireless, and LDAP.

Services that maintain persistent connections may experience session timeouts and/or stale connections. PASS mounted via NFS and the TSM scheduler are both known to experience this issue. TSM users should upgrade to the latest client, if possible.

We appreciate your patience and assistance as we work to improve security and reliability of services in Enterprise IT. This change is being tracked via CHG0043208.

Shields Building: VoIP service disruption

Fri, 07/28/2017 - 08:45
On Tuesday, 8-1-17, during the standard EIT maintenance window VoIP services at the Shields building will be disrupted while the underlying network equipment is moved to another power source.

CPR Deployment

Thu, 07/27/2017 - 17:00
On Friday, July 28, 2017 from 06:00 a.m. to 07:00 a.m., EI&O support staff will be deploying an update to CPR and other supporting services. No outages are expected during this deployment.

WebAccess performance testing 7/28

Thu, 07/27/2017 - 12:33
During the maintenance window (specifically, 05:00 a.m. - 06:30 a.m.) on Friday, July 28, 2017, performance testing of the WebAccess service will be done. Response time for logins and protected websites may be slow at times during the testing.

Update: Graduate School website not allowing for account creation

Wed, 07/26/2017 - 21:24
As of 8:20PM, Enterprise IT is continuing to work with multiple service groups to find a solution. We will post more information when it becomes available.

Update: Known Error impacting Authentication

Wed, 07/26/2017 - 09:53
Enterprise IT has disabled password resets at this time. Staff are continuing to investigate the issue impacting authentication.

Cannot login to Activity Insight

Wed, 07/26/2017 - 09:25
Currently there is an issue connecting to Activity Insight (aka Digital Measures). You will receive an Internal Server Error.
This has been reported to the IT Service Desk and they are currently working on the issue. Please try again later.

ENCS Inquiry Form Experiencing Unexpected Outage

Tue, 07/25/2017 - 10:09
The ENCS inquiry form (historically referred to as TNS Inquiry) is currently unavailable. IT staff are working with the vendor at this time on issues with web services. Thanks for your patience.

The form for reference is located at .

Voice Mail Server Maintenance Work

Mon, 07/24/2017 - 18:27
Tuesday morning July 25th between 6:00AM and 7:00AM, Penn State IT will perform maintenance work on the voice mail server cluster. There will be no impact on retrieval of voicemails from the system.

SNOW Change: CHG0043255

Hershey DR Network Intermittent network errors

Fri, 07/21/2017 - 11:22
At this time we are seeing intermittent network traffic loss in the Hershey DR network. No production services are currently impacted. DCS and ENCS staff are investigating the issue and will update this Alert as needed. Work is being tracked in ServiceNow incident INC0600464