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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 46 min 37 sec ago

Maintenance activity on White1 router.

Sun, 12/10/2017 - 19:45
At 6:00 AM on Monday, 12/11/17, a failing line card will be replaced in the White1 core router. Work should be completed by 6:30 AM. No service interruptions are anticipated.

INC0718957, CHG0045434

smtp.psu.edu degraded state

Thu, 12/07/2017 - 13:24
On December, 7 2017, smtp.psu.edu was blocked by vtext.com because of a misbehaving client. Clients such as Microsoft Outlook, Mozilla Thunderbird, Apple Mail, iOS Mail, Android Mail, and others that use smtp.psu.edu as their Outgoing Server for sending email may receive an error when sending to email addresses that end in @vtext.com. Enterprise IT is currently working with vtext.com to resolve this issue.

Update: Data Center Network Outage

Wed, 12/06/2017 - 10:23
Currently the Central Persons Registry (CPR) is impacted. As well as anything that depends on it, including DIMC and CPR web services.

WebAccess User Interface change

Tue, 12/05/2017 - 17:30
On Wednesday Dec 6th in the 5AM to 7AM Maintenance window, EI&O will be modifying WebAccess. An notification will be added to preview the new user interface which will go live on Jan 4th. No outage is expected.

Research Network Maintenance

Tue, 12/05/2017 - 10:47
On Friday Dec 8th in the 5AM to 7AM Maintenance window ENCS will be preforming maintenance on the Research Network Core routers.

During that time frame two 5 minute disruptions of the research network may be observed.

Reference ServiceNOW change request: CHG0045361

CPR Database Maintenance

Mon, 12/04/2017 - 15:40
Security patches will be applied to the CPR Database during the maintenance window on 12/5/2017. Each node in the cluster will be patched individually for minimal chance of disruption to services.

Resolved: php.scripts.psu.edu service disruption

Sun, 12/03/2017 - 17:57
The php.scripts service was operating in a degraded state between 4:50pm and 5:55pm, Sun Dec 3.

Penn State Harrisburg Voice Services Migration

Thu, 11/30/2017 - 15:45
Monday 12/4/2017 thru Wednesday 12/20/2017, Penn State IT will be migrating Penn State Harrisburg Campus voice services from their existing Avaya PBX solution to Cisco Unified Communications Manager. As part of this migration, inbound and outbound voice call services will be periodically interrupted.

Service Now CHG0044930

Voice Services Maintenance Work

Thu, 11/30/2017 - 09:48
Friday night December 1 beginning at 11:00 p.m. through Saturday morning December 2 7:00 a.m., Penn State IT
will perform maintenance work on the voice application servers. During this time, users may experience a reset
of their voice endpoint devices.

Snow Change: CHG0045234

Electronic Theses and Dissertations (eTD), Honor Theses (eHT), and ScholarSphere Service Interruption 11/30/2017

Wed, 11/29/2017 - 14:58
There will be a brief interruption of Electronic Theses and Dissertations (eTD), Honor Theses (eHT), and ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Thursday, November 30th.

ScholarSphere service interruption, 11/30/2017

Wed, 11/29/2017 - 14:32
There will be a brief interruption of ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Thursday, November 30th

Upgrade of nexenta storage system software

Tue, 11/28/2017 - 14:41
On Wednesday 11/29/17 Enterprise Infrastructure and Operations will upgrade a nexenta storage system to the vendor recommended code version.
There should not be an outage, because the connected servers are configured to tolerate this upgrade.
This will take place during the 5:00AM through 7:00AM maintenance window.
Service Now change CHG0045252.

Resolved: Known Error impacting eDDS

Tue, 11/28/2017 - 08:58
Docfinity is now available, but eDDS is not.

Update: e-steward, imaging, and anti-virus/WSUS services are down

Tue, 11/28/2017 - 08:13
e-steward and imaging services are back up. Anti-virus/WSUS is still down.

Web Authentication Work

Mon, 11/27/2017 - 17:34
On Tuesday, November 28, 2017, from 5:30 a.m. to 6:30 a.m., reconfiguration of some authentication features behind WebAccess will be done.

We don't expect any problems. However, there may be slow logins to those websites protected by Shibboleth during that time.

Reference: Service Now change request CHG0045110

Upgrade of storage system

Mon, 11/27/2017 - 12:35
On Tuesday 11/28/17 Enterprise Infrastructure and Operations will upgrade a nexenta storage system to the vendor recommended code version.
There should not be an outage, because the connected servers are configured to tolerate this upgrade.
This will take place during the 5:00AM through 7:00AM maintenance window.
Service Now change CHG0045238.

LionPATH in degraded state

Mon, 11/27/2017 - 11:51
LionPATH is currently in a degraded state. Staff are working to resolve the issue.

authsmtp.psu.edu degraded service

Mon, 11/27/2017 - 11:18
On November 25, 2017, authsmtp.psu.edu was blocked by live.com/hotmail.com because of a misbehaving client. At this time, Microsoft Offce 365 hosted domains do not appear to be blocking authsmtp.psu.edu. Clients such as Microsoft Outlook, Mozilla Thunderbird, Apple Mail, IOS Mail, Android Mail, and others that use authsmtp.psu.edu for sending email may receive an error when sending to those domains.

LionPATH back online after upgrade; end users must clear browser cache

Sat, 11/25/2017 - 10:58
Over the Thanksgiving holiday, LionPATH and its mobile app underwent a software upgrade. This upgrade was required to maintain support from the vendor.

Upon first logging in to LionPATH, users will need to clear their cache for each browser.

Those who do not clear their cache could experience various issues such as pages not loading correctly, broken buttons, or parts of the site not working properly. Please visit https://www.wikihow.com/Clear-Your-Browser%27s-Cache for instructions on how to clear your browser's cache.

The functionality of LionPATH is the same. However, there are minimal visual changes as a result of this software upgrade.

In the Classic view, the Search results display differently than before and the Preferences screen has a more modern look and feel.

In the Student view, the only change appears on the My Preferences screen which is reached from the sidebar menu. Once on the Preference screen, there is no longer a sidebar menu in the header and it has a more modern look and feel.


Thank you for your cooperation.

Labs Remote Printing Changes

Tue, 11/21/2017 - 17:19
On Friday, December 22, 2017, Penn State IT will remove download access to the Pharos Remote Printing software, which was previously used to allow lab printing from non-lab computers.

Existing installations of the Pharos Remote Printing software will continue to function through the conclusion of the Spring 2018 semester, at which time the Pharos Remote Printing service (http://clc.its.psu.edu/printing/remote) will expire.

MobilePrint (http://clc.its.psu.edu/printing/mobileprint), which replaces the Pharos Remote Printing software, enables cloud-based lab printing from non-lab devices, including phones, tablets, and personal computers, without the need to install additional software.

Please see Service Now Change Requests CHG0045170 and CHG0045167 for more information.

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