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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 55 min 40 sec ago

ScholarSphere service interruption, 6/29/2017

Wed, 06/28/2017 - 15:36
There will be a brief interruption of ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Thursday, June 29th service maintenance

Wed, 06/28/2017 - 15:15
On Thursday, June 29, 2017, from 5:00 A.M. to 5:05 A.M., EI&O support staff will perform maintenance to and It is anticipated that those 2 services will not be available for
approximately 5 minutes.

Part of this update includes a larger chat history being made available to clients when joining a chat room where
a conversation is already underway. The current amount of history sent is 20 messages and the new limit will be

ANGEL to be unavailable from 5 a.m. - 6 a.m. ET on Thursday, 6/29

Wed, 06/28/2017 - 14:56
Penn State Enterprise IT will be performing ANGEL maintenance on Thursday, 6/29 during the scheduled maintenance window from 5 a.m. to 6 a.m. ET. ANGEL will be unavailable during this time. Once maintenance has been completed, users will again be able to access ANGEL.

Trouble Receiving Email from with Outlook 2011

Wed, 06/28/2017 - 14:19
After this morning's load balancer upgrade, Office 2011 for Mac is no longer receiving messages from the server via IMAP or POP. All other servers, such as, are still receiving messages. The EIT email team is investigating the issue. The current workaround for the issue is to upgrade to Outlook 2016, available on the website.

Application Deliver/Load Balancer Upgrade

Tue, 06/27/2017 - 15:08
During the PS IT Maintenance Window (5:00 - 7:00 a.m.) on Wednesday,
June 28, the Application Deliver/Load Balancer Operating System will be upgraded.

A brief outage may occur while the work is being completed. As a result,
numerous services may be affected, including but not limited to:

- E-mail Services
- Friends of Penn State (FPS)
- LionPath
- Penn State Chat (
- PSU Alerts
- Shibboleth Authentication for the following applications:
- Virtual Host
- WebAccess

The work is being tracked through ServiceNow - CHG0042798

Update: TLT Services using WebAccess Outage

Tue, 06/27/2017 - 12:22
Please note that until a fix is in place reloading the relevant service login page may work as a temporary workaround. IT staff continue to investigate the issue.

Wireless service disruption: eduroam SSID

Mon, 06/26/2017 - 14:25
On Thursday, 6-29, during the standard maintenance window, there will be a brief disruption for users of the eduroam SSID while the client IP address range is changed. Devices connected to the eduroam SSID during this maintenance window should be able to reacquire an IP address following this change; however, for some devices a disconnect/reconnect to the eduroam SSID may be required.

Within Service Now, please reference CHG0042651 for more information.

Resolved: Issue Creating Canvas Prides

Mon, 06/26/2017 - 12:00
There was an issue with the 'Request a Pride' button on the Canvas dashboard this morning. It was returning an error stating: ActiveRecord::RecordNotFound . This issue has been resolved by the dev team.

For any questions please email

Canvas Login Issue

Sun, 06/25/2017 - 10:38
A small number of users are experiencing issues logging in to Canvas. We are working with Instructure and our developers to find the cause and resolve this issue.

To report this issue, please email

Voice Services Maintenance Work

Fri, 06/23/2017 - 15:35
Tuesday morning, June 27th from 5:00 a.m. to 7:00 a.m., Penn State IT will perform maintenance work on the Voice Services Network.
During this time, users may experience brief delays with inbound and outbound voice calls.

SNOW Change: CHG0042782

ScholarSphere service interruption, 6/27/2017

Fri, 06/23/2017 - 13:39
There will be a brief interruption of ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Tuesday, June 27th.

WebAccess: reconfiguration of servers

Fri, 06/23/2017 - 11:20
Audience: This alert is primarily for administrators of Cosign-protected websites.

During the maintenance window (05:30 a.m. - 07:00 a.m.) of Tuesday, June 27, 2017, Enterprise IT will be changing the configuration of the WebAccess systems.

The current four separate servers will be changing to two servers in a High Availability arrangement with one IP address.

No immediate changes are required on your websites when this change goes into effect: the four servers will continue to function for at least a week after the change. When the change has been determined to be successful and will remain in place, administrators will be asked to restart their web servers to pick up the new IP address. Please check this alert for status updates.

Firewalls: if your web server has an outbound firewall restricting to which IP addresses it can connect via tcp port 6664, it should be updated now to include the new IP address (

This work is being tracking in Service Now CHG0042784.

Central Person Registry Database Update

Wed, 06/21/2017 - 19:20
A configuration change will be made to the CPR Database during the maintenance window on 6/22/2017 at approximately 6AM. A brief outage could be experienced by the CPR Services, PSU Alert Interface and Identity Provisioning.

ANGEL to be unavailable from 5 a.m. - 6 a.m. ET on Wednesday, 6/28

Wed, 06/21/2017 - 17:06
Penn State Enterprise IT will be installing Microsoft Windows system updates (patching) on Wednesday, 6/28 from 5 a.m. to 6 a.m. ET that will require ANGEL to be unavailable during this time. Once patching has been completed, users will again be able to access ANGEL.

Willard building - VoIP and Wireless service disruption.

Wed, 06/21/2017 - 12:16
On Friday June 23rd, during the standard ENCS maintenance window, VoIP and Wirless service at Willard building will be disrupted while network equipment is moved to a new power source. Please reference SNOW change, CHG0042335, for more information.

VPN Switch Upgrade

Wed, 06/21/2017 - 09:43
The redundant switch for the VPN service will be upgraded on 22JUN2017 at 06:00.

There is no expected outage as this is the standby switch and the VPN service will be running from its primary location, however, if there is an outage it should not last longer than 30 minutes.

This alert is in reference to CHG0042550.

Issue with enrollment updates in Canvas

Tue, 06/20/2017 - 20:26
An issue with Canvas has been identified in which LionPATH enrollment changes, including students who have added or dropped a course, have not updated since June 14.

A fix to Canvas is currently being implemented and is expected to be complete within the next 24 hours.

For questions, please

Research Network Infrastructure Move

Tue, 06/20/2017 - 15:48
At 5AM Wednesday morning, June 21st, Enterprise Networking and Communication Services will move a Research Network(RN) redundant router from USB2 to Tower Road as part of the Critical Services Migration project. Research Network ethernet fabric in Henderson, Noll, BBH, Frear South, and on Berks campus will be down during the maintenance window move. There is no other outage expected, however, there will be limited resiliency of the Research Network.

This work can be tracked in CHG0041778.

Work is expected to be completed by 7AM.

ANGEL to be unavailable from 5 - 7 am ET on Wednesday, 6/21

Tue, 06/20/2017 - 15:06
Penn State Enterprise IT will be performing ANGEL maintenance on Wednesday, 6/21, during the scheduled maintenance window from 5 a.m. to 7 a.m. ET. Users will not be able to access ANGEL during this time.

For questions, please contact

Kerberos configuration change, July 5, 2017

Tue, 06/20/2017 - 12:13
On Wednesday, July 5, 2017, during the maintenance window of 5 to 7 a.m., the Penn State Access Account Kerberos authentication service ( realm) will undergo a configuration change in order to prepare for an upgrade later in July. During the change, users may see a few seconds delay at most in authenticating. This configuration change will remove the default referral behavior from the realm to the ACCESS.PSU.EDU Active Directory domain and replace it with explicit referral configurations. This configuration change should only affect access of some clients to servers bound to the ACCESS domain. Server administrators impacted have been contacted with more detailed information.

This change is described in Service Now as CHG0042677.