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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 6 min 40 sec ago

Pollock Hall: Wireless service outage

Wed, 05/24/2017 - 16:03
Wireless service at Pollock hall will be unavailable while supporting network equipment is moved to another power source on Friday, May 26th during the standard Enterprise IT maintenance window. Please reference CHG0042317 within Service Now for more information.

Scheduled Maintenance – Henning Building VoIP & Wireless LANs

Wed, 05/24/2017 - 14:32
On Friday May 26th 2017, ENCS will be performing maintenance on the VoIP & Wireless networks at the following location starting at 6:00AM:

Henning Building

There will be a brief degradation of service while the maintenance is performed.

Reference ServiceNow change: CHG0041656

Planned power disruption: Penn State Wilkes-Barre

Wed, 05/24/2017 - 08:34
Due to Electric Testing,network and voice services at Penn State Wilkes-Barre will be disrupted from Wednesday, May 24th at 7:00 PM until Thursday, May 25th at 7:00AM. Phones,internet,wireless and networking in all campus buildings will be unavailable during this outage. For more information, please reference Service Now Change CHG0042216.

authsmtp.psu.edu degraded service

Wed, 05/24/2017 - 08:14
On May 24, 2017 starting around 6:30 a.m., authsmtp.psu.edu started having networking issues. We are diagnosing the problem.

win.pass.psu.edu upgrade

Wed, 05/24/2017 - 06:08
On Wednesday, May 24, during the maintenance window of 5-7 AM, the PASS CIFS Gateway, accessible at win.pass.psu.edu, smb.pass.psu.edu, etc. will be undergoing a minor software upgrade. Users may need to reconnect or may be automatically reconnected during the upgrade, but should otherwise likely not see any further changes.

Maintenance on Penn State VPNs including ISP to PSU, and the LIAS VPN

Mon, 05/22/2017 - 18:09
On Wednesday, May 23rd from 6:00am to 6:20am, maintenance will be performed on the hardware supporting Penn State VPNs including ISP to PSU, and the LIAS VPN. The expected outage of the VPN connections is less than 5 minutes.

This change is tracked in Service Now as CHG0042208.

Random networking issues affecting select central services

Thu, 05/18/2017 - 16:37
Currently there are random networking issues affecting select central services. Staff are working to narrow down the impact and work towards a resolution. The issues were first observed around 3:10PM on 5/18/2017.

ScholarSphere service interruption, 5/19/2017

Thu, 05/18/2017 - 12:52
There will be a brief interruption of ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Friday, May 19th.

ANGEL to be unavailable from 5 a.m. - 6 a.m. ET on Wednesday, 5/24

Wed, 05/17/2017 - 16:35
Penn State Information Technology will be installing Microsoft Windows system updates (patching) on Wednesday, 5/24 from 5 a.m. to 6 a.m. ET that will require ANGEL to be unavailable during this time. Once patching has been completed, users will again be able to access ANGEL.

win.pass.psu.edu (128.118.2.227) and explorer.pass.psu.edu (128.118.2.130) to be moved to a new load balancer - May 17

Tue, 05/16/2017 - 12:04
On Wednesday, May 17, win.pass.psu.edu (128.118.2.227) CIFS PASS Gateway and explorer.pass.psu.edu (128.118.2.130) WebServer will be migrated to a new load balancer during the regularly scheduled maintenance window (5-7am). win.pass.psu.edu and explorer.pass.psu.edu may be unavailable for a few minutes while the migration takes place.

For more information, reference the following ServiceNow Change Request: CHG0042148

Scheduled Maintenance for Zoom

Tue, 05/16/2017 - 09:19
There will be a brief disruption in Zoom's service on 5/17 during the 5am - 7 am maintenance widow to allow for InCommon integration. The disruption is expected for about 15 minutes.

Phone Call Quality/Connection Issue for Canvas Support 5/15/2017

Mon, 05/15/2017 - 16:27
The phone system used by the Instructure Canvas Support team is currently having trouble, keeping some of their agents from logging in to accept calls. Those agents who are able to login are noting issues with quality in the call. They are working with their telephony provider to resolve this as quickly as possible. If you need to get in touch with Instructure Canvas Support during this time, please submit a help request ticket to them via the Help Menu in Canvas. We'll let you know of any updates to this issue as soon as we can.

smtp.psu.edu and authsmtp.psu.edu to be moved to a new load balancer - May 16

Mon, 05/15/2017 - 13:39
On Tuesday, May 16, the outgoing mail servers smtp.psu.edu (146.186.157.24) and authsmtp.psu.edu (146.186.157.26) will be migrated to a new load balancer during the regularly scheduled maintenance window (5-7am). smtp.psu.edu and authsmtp.psu.edu may be unavailable for a few minutes while the migration takes place.

For more information, reference the following ServiceNow Change Request: CHG0042128

WebMail to be moved to a new load balancer - May 15

Fri, 05/12/2017 - 14:57
On Monday, May 15, WebMail will be migrated to a new load balancer during the regularly scheduled maintenance window (5-7am). WebMail may be unavailable for a few minutes while the migration takes place.

During the outage period, WebMail users will not be able to send or receive e-mail. No messages will be lost as a result of the outage, and all queued messages will be sent once the migration has completed.

For more information, reference the following ServiceNow Change Request: CHG0042116

UEN router Maintenance

Thu, 05/11/2017 - 16:45
ENCS will be upgrading code on the following UEN routers on Friday May 12th in the 5-7AM Maintenance window.

Computer3
White1
Blue1

Services on these routers may be impacted for up to 5 minutes


Reference ServiceNOW Change request: CHG0042082

Wireless service disruption

Thu, 05/11/2017 - 11:55
On Tuesday, 5-16-17, during the standard Enterprise IT maintenance window, ENCS will be replacing a network hardware device to address intermittent service disruptions that have been detailed on INC0536985. The following residence hall's wireless service will be disrupted as a result of this maintenance:

Atherton Hall
Beam Hall
Chace Hall
Cooper-Hoyt Hall
Cross-Ewing Hall
Dunham Hall
Garban Hall
Grubb Hall
Haller-Lyons Hall
Hibbs-Stephens Hall
Holmes Hall
Leete Hall
McElwain Hall
Patterson Hall
Runkle Hall
Simmons Hall

Planned power disruption: Penn State Wilkes-Barre

Thu, 05/11/2017 - 11:30
Due to Science Building construction, network and voice services at Penn State Wilkes-Barre will be disrupted from Saturday, May 13th at 2:00 PM until Monday, May 15th at 6:00AM. Phones, internet, wireless and printers in all campus buildings will be unavailable during this outage. For more information, please reference Service Now Change CHG0042034.

DIMC and CPR Updates

Wed, 05/10/2017 - 10:00
On Thursday, May 11, EI&O will be deploying updates to DIMC and CPR during the regularly scheduled maintenance window (5-7am). CPR and DIMC may be unavailable for a few minutes while the deployment takes place.

Update: Several services are currently impacted by intermittent networking issues.

Tue, 05/09/2017 - 23:03
In addition to services listed above git.psu.edu, wikispaces and m.psu.edu are also affected.

Resolved: Homepage down

Tue, 05/09/2017 - 19:15
By 6:03pm, the service had started to recover and appears relatively stable. The operations team continues to investigate root cause.

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