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ITS Alerts

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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 26 min 58 sec ago

Resolved: Admissions.psu.edu web site degraded

Sun, 02/18/2018 - 18:51
As of approximately 6:45pm, the Undergraduate Admissions web site, admissions.psu.edu, is once again fully accessible to all users.

Resolved: Meeting@PennState (Adobe Connect) temporarily unavailable

Sun, 02/18/2018 - 11:24
From about 8:30pm last night (2/17/2018) until 11:00am this morning 2/18/2018 Meeting@PennState was temporarily available due to a secure certificate expiration.

The certificate has been renewed and the service is now functional.

We apologize for any inconvenience this may have cause.

This issue is being tracked via parent INC0769567.

[ALERTS] Penn State wireless: scheduled maintenance

Thu, 02/15/2018 - 15:44
On Thursday, February 22, 2018, during the regularly scheduled maintenance window from 5:00 a.m.—7:00 a.m. EST, Enterprise Information Technology will be implementing security changes to the Penn State wireless service. These changes should be transparent and have no impact to Penn State wireless users.

These changes are being tracked via ServiceNow change number CHG0046936.

[ALERTS] Penn State wireless: scheduled maintenance

Thu, 02/15/2018 - 15:43
On Tuesday, February 20, 2018, during the regularly scheduled maintenance window from 5:00 a.m.–7:00 a.m. EST, Enterprise Information Technology will be implementing security changes to the Penn State wireless service. These changes should be transparent and have no impact to Penn State wireless users.

These changes are being tracked via ServiceNow change number CHG0046932.

DCS Networking Alert: configuration change in data center networking

Thu, 02/15/2018 - 14:26
Data Center Services is planning to make changes to the network in our Computer Building and Tower Road data centers on 2/21/2017 from 5am to 7am. Please find more information about the change below.

What is changing?
In coordination with ENCS and our network vendor we are upgrading all iSCSI A side switch's firmware to bring them up to vendor recommended levels.

Will this effect my services running in the data centers?
If you have equipment in Computer Building or Tower Road using iSCSI A fabrics you will experience a network outage for 20 minutes if your equipment is not connected to both iSCSI fabrics. This work is for Tier 2A(iSCSI) only.

What are the next steps?
We will let you know when this change is complete. There is nothing you need to do at this time. Tier 2B is currently scheduled for 2/28 and Tier 1 and 3 for the week of Spring Break(3/5-3/9). We will post an alert for each Tier as we progress through this time line.


For additional information please see:

Service Now change: CHG0046878

Auto Provisioning of New Accounts in UCS (Univerisity Collaboration Suite)

Thu, 02/15/2018 - 09:39
As of Wednesday, February 14, 2018, automatic provisioning of accounts for new employees in UCS (University Collaboration Suite) has been temporarily disabled. Penn State IT staff members are currently working to correct an issue with the provisioning process and more information will be shared on the IT Alerts page as it becomes available.

For new employees requiring a new account in UCS, please contact the IT Service Desk at itservicedesk@psu.edu.

Canvas Maintenance Feb. 21 from 5 - 7 a.m. EST

Wed, 02/14/2018 - 10:17
Penn State Enterprise IT performs regular updates to address minor issues within and to add enhancements to Canvas to ensure the best possible user experience. The next regular update will happen on Wednesday, February 21 during the scheduled maintenance window between 5 to 7 a.m. EST. During this time, Canvas login and Penn State’s custom functionality (tools with a PSU shield) within Canvas will be unavailable.

This update includes:

- Loading Confidential Users: A notification spinner will now appear while Canvas is searching for and loading Confidential Users.
- Edit People Page on IOS devices: No longer freezes when using Edit People Page on iPhones and iPads.
- Student Print View: Corrected issue with sorting by last name.
- Add/Drop Report: Now shows first and last names for enrollment.
- Edit People Page: No longer times out when loading enrollments in large enrollment classes that use team sections.

An update to this alert will be posted once maintenance is complete.


Update: Commonwealth Campus Network Slowness

Tue, 02/13/2018 - 12:15
Penn State Great Valley campus may also be affected

ScholarSphere Service Interruption 2/13/2018

Mon, 02/12/2018 - 14:41
There will be a brief interruption of ScholarSphere during the 5-7 a.m. (EDT) maintenance window on Tuesday, February 13th.

meeting.psu.edu Not Permitting Log In

Sun, 02/11/2018 - 12:15
As of 10:00 a.m. EST on Sunday, February 11, 2018, meeting.psu.edu is not allowing users to log in to the system. When attempting log in, users are receiving an error and are unable to complete the log in process. Penn State IT staff members are currently investigating the issue, and more information will be shared on the IT Alerts page as it becomes available. This issue is being tracked via parent INC0764176.

Penn State Worthington Scranton Voice Services Migration

Thu, 02/08/2018 - 19:48
Beginning Friday February 9 at 5:00PM, through Sunday February 11th 11:00PM, Penn State IT will be migrating
Penn State Worthington Scranton voice services from their existing PBX solution to Cisco Unified
Communications Manager. As part of this weekend migration, inbound and outbound voice services will
be briefly interrupted.

Snow Change: CHG0046333

Resolved: Event Calendars Outage

Thu, 02/08/2018 - 17:47
On Thursday 2/8, beginning about 13:23 (1:23 PM) and lasting until about 16:09 (4:09 PM), the Event Calendars at Penn State service, http://events.psu.edu, was unavailable. A work around is in place while Enterprise IT staff identify the root cause and correct the problem.

Update: WebAccess scheduled maintenance

Tue, 02/06/2018 - 15:56
This change is being tracked via change number CHG0046724.

Enterprise VPN Maintenance

Tue, 02/06/2018 - 09:07
On Thursday 2/8, starting at 05:00 and lasting roughly till 07:00, Data Centers Services will be upgrading the Enterprise VPN. During this work, there is no outage expected of the VPN, however some connections could be disrupted.

We appreciate your patience and assistance as we work to improve security and reliability of services in Enterprise IT. This change is being tracked via CHG0046706.

Known Issue: Duo Authentication on Mac Platforms

Tue, 02/06/2018 - 08:13
As of 6 a.m. EST on Tuesday, February 6, 2018, the Duo Authentication service is experiencing problems on Mac platforms (Mac Safari; any browser on iPhone or iPad). The "Send text ..." link (to get new passcodes via SMS) is not working correctly. As a workaround to authenticate at this time, you can choose another authentication option (call, Duo Push, etc.) or clear your browser's cache before using Duo.

Penn State IT staff members are implementing a fix tomorrow, Wednesday, February 7, 2018, during the normally scheduled maintenance window from 5 - 7 a.m. EST.

UCS Scheduled Maintenance

Mon, 02/05/2018 - 14:28
On Tuesday February 6, 2018 , during the regularly scheduled maintenance window (5 - 7 a.m.), Enterprise IT is planning to introduce new hardware to the UCS email and calendaring system. Email delivery is expected to continue with out any delay. There should be no interruption to service.

This change is being tracked: CHG0046509

WebAccess scheduled maintenance

Mon, 02/05/2018 - 11:47
On Tuesday, February 6, 2018, during the regularly scheduled maintenance window from 5:00–7:00 a.m. EST, Information Technology staff will perform a minor refresh of the WebAccess user interface to correct several problems regarding keyboard accessibility, including some related to the passcode field. This maintenance should be transparent and have no impact to users.

These changes are being tracked via change number CHG0046573.

Wireless Network Maintenance

Mon, 02/05/2018 - 05:40
On Friday February 9th 2018 during the regularly scheduled maintenance window from 5:00—7:00 a.m. EST, Penn State IT will doing routine changes to the Penn State wireless service. These changes should be transparent and have no impact to Penn State wireless users.


Ref Service Now Change Request: CHG0046448

DCS - Tower Road Tier3 *redundant* power feed maintenance planned on 2/6/2018

Fri, 02/02/2018 - 16:44
The following data center facilities notification has been shared with Data Center Services colocation customers in the Tower Road Data Center:

Data Center Services staff will be working with our colleagues in OPP in order to perform corrective warranty work on the equipment that supplies Tier3 power to the Tower Road Data Center whitespace. Tier3 supports non-research computing within the whitespace. Per the redundant design of the building, DCS is planning to de-energize all of the busways being fed from the "A" side utility. During the time this warranty work is being performed, all of the Tier 3 dual power supplied equipment will be powered from the "B" side utility only.

The warranty work will be performed within the maintenance window from 5:00am-7:00am, on Tuesday, February 6, 2018, and is expected to last for one hour.

No outage to any equipment in the whitespace is expected. If you have equipment in the Tower Road whitespace, we are asking your group to physically verify that all the power supplies for your equipment is functional prior to the date of work.

This maintenance is being tracked in CHG0045920.

CRC Errors on Border Router

Fri, 02/02/2018 - 15:07
On Monday the 5th during the 5 to 7 AM maintenance window we (ENCS) will be turning routing down on our 10Gig peering link with Comcast. We will be testing/replacing fiber jumpers and an optic in an effort to correct CRC errors that we are seeing accumulate on the router port. We will still have redundant connections at the border so no service outage is expected during this work.

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