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The Information Technology Services (ITS) Alerts System is a rapid-delivery method used to distribute timely information on major ITS services, unexpected outages, and maintenance schedules to the Penn State community.
Updated: 37 min 27 sec ago

PASS will be unavailable on 4/4

7 hours 41 min ago
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
PASS will be unavailable

DATE AND TIME:
PASS will be affected from 4:00AM ET on 04/04/2019 until 7:00AM ET on 04/04/2019.

NOTES:
PASS and some Web hosting services based in PASS will be unavailable for hardware maintenance.
During the maintenance, services impacted will include but are not limited to:
- PASS SMB Gateway (win.pass.psu.edu, smb.pass.psu.edu)
- PASS NFS Gateway (nfs.pass.psu.edu)
- PASS SFTP Gateway (sftp.pass.psu.edu)
- PASS Explorer (https://explorer.pass.psu.edu/)
- Access to PASS (X: and W: drives) via WebFiles and WebApps
- Public Personal Web Hosting (https://www.personal.psu.edu/)
- Protected Personal Web Hosting (https://protected.personal.psu.edu/)
Some services that depend on PASS will be unaffected, including but not limited to:
- https://www.psu.edu and https://news.psu.edu
- Departmental Web space and virtual host web sites hosted in PASS
After service is restored, users should not expect any noticeable changes.

Maintenance will refresh the hardware used to store users' home folders in 4 stages:
Day 1, 03/26/2019, Alert-5445, CHG0059060
Day 2, 03/28/2019, Alert-5446, CHG0059061
Day 3, 04/02/2019, Alert-5448, CHG0059062
Day 4, 04/04/2019, Alert-5449, CHG0059063

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: CHG0059063

PASS will be unavailable on 4/2

7 hours 43 min ago
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
PASS will be unavailable

DATE AND TIME:
PASS will be affected from 4:00AM ET on 04/02/2019 until 7:00AM ET on 04/02/2019.

NOTES:
PASS and some Web hosting services based in PASS will be unavailable for hardware maintenance.
During the maintenance, services impacted will include but are not limited to:
- PASS SMB Gateway (win.pass.psu.edu, smb.pass.psu.edu)
- PASS NFS Gateway (nfs.pass.psu.edu)
- PASS SFTP Gateway (sftp.pass.psu.edu)
- PASS Explorer (https://explorer.pass.psu.edu/)
- Access to PASS (X: and W: drives) via WebFiles and WebApps
- Public Personal Web Hosting (https://www.personal.psu.edu/)
- Protected Personal Web Hosting (https://protected.personal.psu.edu/)
Some services that depend on PASS will be unaffected, including but not limited to:
- https://www.psu.edu and https://news.psu.edu
- Departmental Web space and virtual host web sites hosted in PASS
After service is restored, users should not expect any noticeable changes.

Maintenance will refresh the hardware used to store users' home folders in 4 stages:
Day 1, 03/26/2019, Alert-5445, CHG0059060
Day 2, 03/28/2019, Alert-5446, CHG0059061
Day 3, 04/02/2019, Alert-5448, CHG0059062
Day 4, 04/04/2019, Alert-5449, CHG0059063

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: CHG0059062

PASS will be unavailable on 3/28

7 hours 44 min ago
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
PASS will be unavailable

DATE AND TIME:
PASS will be affected from 4:00AM ET on 03/28/2019 until 7:00AM ET on 03/28/2019.

NOTES:
PASS and some Web hosting services based in PASS will be unavailable for hardware maintenance.
During the maintenance, services impacted will include but are not limited to:
- PASS SMB Gateway (win.pass.psu.edu, smb.pass.psu.edu)
- PASS NFS Gateway (nfs.pass.psu.edu)
- PASS SFTP Gateway (sftp.pass.psu.edu)
- PASS Explorer (https://explorer.pass.psu.edu/)
- Access to PASS (X: and W: drives) via WebFiles and WebApps
- Public Personal Web Hosting (https://www.personal.psu.edu/)
- Protected Personal Web Hosting (https://protected.personal.psu.edu/)
Some services that depend on PASS will be unaffected, including but not limited to:
- https://www.psu.edu and https://news.psu.edu
- Departmental Web space and virtual host web sites hosted in PASS
After service is restored, users should not expect any noticeable changes.

Maintenance will refresh the hardware used to store users' home folders in 4 stages:
Day 1, 03/26/2019, Alert-5445, CHG0059060
Day 2, 03/28/2019, Alert-5446, CHG0059061
Day 3, 04/02/2019, Alert-5448, CHG0059062
Day 4, 04/04/2019, Alert-5449, CHG0059063

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: CHG0059061

Outage - Pinnacle web application is down.

7 hours 48 min ago
PEOPLE AND LOCATIONS IMPACTED:
All Staff on all campuses. 1100 users.

IT SERVICE(S) IMPACTED:
Pinnacle

DATE AND TIME:
Issue began at 7:38 am ET on 03/22/19.

NOTES:
Application unavailable. Penn State IT is currently working with the vendor


RECORD #:
INC1093862

PASS will be unavailable on 3/26

7 hours 52 min ago
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
PASS will be unavailable

DATE AND TIME:
PASS will be affected from 4:00AM ET on 03/26/2019 until 7:00AM ET on 03/26/2019.

NOTES:
PASS and some Web hosting services based in PASS will be unavailable for hardware maintenance.
During the maintenance, services impacted will include but are not limited to:
- PASS SMB Gateway (win.pass.psu.edu, smb.pass.psu.edu)
- PASS NFS Gateway (nfs.pass.psu.edu)
- PASS SFTP Gateway (sftp.pass.psu.edu)
- PASS Explorer (https://explorer.pass.psu.edu/)
- Access to PASS (X: and W: drives) via WebFiles and WebApps
- Public Personal Web Hosting (https://www.personal.psu.edu/)
- Protected Personal Web Hosting (https://protected.personal.psu.edu/)
Some services that depend on PASS will be unaffected, including but not limited to:
- https://www.psu.edu and https://news.psu.edu
- Departmental Web space and virtual host web sites hosted in PASS
After service is restored, users should not expect any noticeable changes.

Maintenance will refresh the hardware used to store users' home folders in 4 stages:
Day 1, 03/26/2019, Alert-5445, CHG0059060
Day 2, 03/28/2019, Alert-5446, CHG0059061
Day 3, 04/02/2019, Alert-5447, CHG0059062
Day 4, 04/04/2019, Alert-5448, CHG0059063

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: CHG0059060

Notice: alerts.it.psu.edu will be retired

Thu, 03/21/2019 - 13:19
An updated Penn State IT Alerts process (http://smo.psu.edu/updated-it-alerts-process/) will result in the discontinuation of this website and its email notifications. The new process will officially begin on April 17, 2019 but there will be a soft launch from April 2 through April 16, 2019. Through the soft launch, alerts will remain available through this website and its email notifications; however, after April 16, alerts will no longer be available here.

The new process will result in alerts being posted on the Service Status page of IT Self-Service Portal (help.psu.edu). You will be able to subscribe to alerts on a service-by-service basis. This video will give you an overview of the Service Status page and how to subscribe: https://psu.mediaspace.kaltura.com/media/System+Status+Page+%2B+Subscribing+to+Alerts/1_3fcevnr7

Resolved: Outage: ServiceNow is partially unavailable

Wed, 03/20/2019 - 09:53
If you are still experiencing an issue accessing ServiceNow, please restart your web browser.



Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
Some students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
ServiceNow access

DATE AND TIME:
Issue began at 7:47am ET on 03/20/19.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow when able.

RECORD #:
INC1091624

Kaltura - Service Degradation

Tue, 03/19/2019 - 15:33
PEOPLE AND LOCATIONS IMPACTED:
All Faculty and Staff on all campuses

IT SERVICE(S) IMPACTED:
Kaltura

DATE AND TIME:
Issues were first noticed at 10 AM March 19, 2019

NOTES:
An issue has been identified wherein video quiz answers submitted through Kaltura are not always sent to the Canvas grade book. The work around is to enter the grades into Canvas manually.

TECHNICAL INFORMATION:
Penn State IT is currently working with the vendor regarding this issue. This alert will be updated as more information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: INC1061884 (Parent)

Maintenance: Wireless and Research Network at Althouse Lab will be unavailable

Tue, 03/19/2019 - 10:26
PEOPLE AND LOCATIONS IMPACTED:
All faculty, students and staff at the Althouse Lab

IT SERVICE(S) IMPACTED:
Wireless and Research Network at Althouse Lab

DATE AND TIME:
Maintenance will begin at 5:30 AM ET on 3/20/19 and end at 7:00 AM ET on 3/20/19

NOTES:
There is no workaround.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: CHG0059141

Outage: Network connections may have been partially unavailable

Thu, 03/14/2019 - 16:01
PEOPLE AND LOCATIONS IMPACTED:
Some students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Network access through wireless, Ethernet, or VPN

DATE AND TIME:
Issue began at 2:49pm ET on 03/14/19.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1087395

Outage: Cloud Desktop Service is partially unavailable

Thu, 03/14/2019 - 12:51
PEOPLE AND LOCATIONS IMPACTED:
Some faculty or staff at all Penn State locations

IT SERVICE(S) IMPACTED:
The Cloud Desktop Service (VDI) supported by Office of the President

DATE AND TIME:
Issue began at 11am ET on 03/14/19 and should be fixed by 3pm ET.

NOTES:
Impacted users may experience slowness or disconnects from their systems and applications during this time.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1087088

Wikispaces Site is unavailable.

Tue, 03/12/2019 - 03:33
PEOPLE AND LOCATIONS IMPACTED:
All Students,faculty, and staff at all Penn State locations

IT SERVICE IMPACTED:
Wikispaces Site is unavailable.

DATE AND TIME:
Issue began at 1:55AM ET on March 12th

NOTES:
There is currently no work around.

RECORD #
INC1084315

ScholarSphere Maintenance - 3/12

Mon, 03/11/2019 - 11:08
ScholarSphere will be updated during the maintenance window on Tuesday March 12. Downtime should be minimal.

Outage: Schuylkill Campus power is unavailable

Fri, 03/08/2019 - 07:34
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at Penn State Schuykill

IT SERVICE(S) IMPACTED:
Power

DATE AND TIME:
Issue began at 7:05am ET on 03/08/19.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1074101

Outage: Learning Resource Network (LRN) is partially unavailable

Wed, 03/06/2019 - 11:27
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
LRN access

DATE AND TIME:
Issue began at 11:14am ET on 03/06/19.

NOTES:
Users attempting to access LRN at this time will receive an error message.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1072583

FPS and Access Kerberos will be partially unavailable

Tue, 03/05/2019 - 15:02
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, staff at all Penn State locations

IT SERVICE(S) IMPACTED:
FPS and Access Kerberos authentication may be partially unavailable or slow.

DATE AND TIME:
FPS, Access Kerberos, Access Account Password changes via accounts.psu.edu and certain features and fields in DIMC may be unavailable from 5:00 AM ET on 03/07/2019 until 07:00 AM ET on 03/07/2019.

NOTES:
If you are experiencing issues, please wait a few minutes and try again.

Expected actual downtime during each window should be less than 20 minutes.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: CHG0058674

FPS and Access Kerberos will be partially unavailable

Tue, 03/05/2019 - 15:01
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, staff at all Penn State locations

IT SERVICE(S) IMPACTED:
FPS and Access Kerberos authentication may be partially unavailable or slow.

DATE AND TIME:
FPS and Acess Kerberos will be affected from 5:00 AM ET on 03/06/2019 until 07:00 AM ET on 03/06/2019.

NOTES:
If you are experiencing issues, please wait a few minutes and try again.

Expected actual downtime during each window should be less than 20 minutes.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: CHG0058674

Maintenance on Canvas’s Internal Zoom Feature to take place Wednesday, March 6, 2019 from 9:30 a.m. to 11:00 a.m. ET

Tue, 03/05/2019 - 14:05
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty and staff at all Penn State locations.

IT SERVICE(S) IMPACTED:
Canvas’s Zoom feature. Zoom itself will be unaffected.

DATE AND TIME:
Canvas’s Zoom feature may be unavailable on Wednesday, March 6, 2019 from 9:30 a.m. to 11:00 a.m. ET

NOTES:
Zoom itself will be unaffected. Canvas users attempting to use the Zoom feature within Canvas could receive a Bad Request error message.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

Outage: Multiple account related services are unavailable

Tue, 03/05/2019 - 13:50
PEOPLE AND LOCATIONS IMPACTED:
Some students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Known impacted services include:

DIMC
accounts.psu.edu
mypennstate.psu.edu
account activations
identity services

DATE AND TIME:
Issue began at 12:05pm ET on 03/05/19.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1071715

MAINTENANCE: Wireless Networks will be unavailable in Commonwealth campus administrative buildings

Fri, 03/01/2019 - 16:15
PEOPLE AND LOCATIONS IMPACTED:
All faculty, students, and staff at all Commonwealth Campus Administrative buildings.

IT SERVICE(S) IMPACTED:
All wireless networks will be unavailable in Commonwealth campus administrative buildings

DATE AND TIME:
Wireless networks will be affected from 5:00 AM ET on 03/05/19 until 7:00 AM ET on 03/05/19 for about 30 minutes.

NOTES:
Firmware will be upgraded on the wireless infrastructure. All SSIDs will be affected due to rebooting wireless infrastructure to complete the firmware upgrade. The outage could last approximately 30 minutes.

RECORD #: CHG0058079

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