Beginning January 21st, 2019, the College of Arts and Architecture IT (AAIT) will be offering after hours (5pm – 8am) and weekend phone support via the Penn State IT Service Desk. Over the past few months, AAIT has been working closely with the Service Desk to create documentation and support scripts which will allow the Service Desk staff to assist and troubleshoot our College’s unique IT needs and services. The Service Desk is also able to answer questions related to broader issues such as Office 365 Email/Calendaring, , , Box, Zoom, Wireless, etc. If an issue cannot be resolved by the Service Desk, it will automatically be escalated to our AAIT Help Desk staff for follow up at the start of the next business day.
As part of this integration, AAIT is transitioning our ticketing system from Footprints to Service Now. By utilizing the same ticketing system as the Service Desk, we will be able to more effectively resolve tickets and collaborate with the other IT units across the University. For more information, or to view your Service Now portal, please visit: help.psu.edu